Junior Account Manager

Are you a motivated individual looking to kickstart your career in sales and account management? Do you have a passion for sustainability and the environment? Look no further than First Mile, London’s leading recycling company! With over 30,000 customers, including prominent names such as Netflix, Zara, and Pret a Manger, we are a fast-growing company making a significant impact in the environmental space.

We are seeking a Junior Account Manager to join our dynamic team and help us continue our growth. In this role, you will support revenue generation by managing relationships with key B2B clients, contributing to sales strategies, and providing outstanding customer service.

At First Mile, we are dedicated to creating positive environmental change through sustainable waste management solutions. As a Junior Account Manager, you’ll play an essential part in promoting our services to your portfolio and ensuring that our clients have the best solutions to meet their sustainability goals.

If you are a proactive, eager learner with a passion for account management and want to be part of a company that’s making a real difference, we’d love to hear from you!

Key Responsibilities

• Project Delivery: Ensure timely and successful delivery of customer projects in line with First Mile’s quality standards and customer expectations.
• Stakeholder Collaboration: Maintain strong coordination with the Strategic Account Manager and cross-functional teams to align on project goals and progress.
• Customer Engagement: Support strategic meetings and reviews by preparing materials, presenting updates, and following up on actions.
• Insight Generation: Regularly analyse customer and operational data to identify trends, generate actionable insights, and support the development of project initiatives.
• Site Support: Conduct site visits to assess operational needs, support project implementation, and build stronger customer relationships.
• Issue Resolution: Act as a senior escalation point for customer concerns, ensuring swift and effective resolution in collaboration with internal teams.
• Team Contribution: Support the wider team by contributing to the preparation and coordination of conferences, events, and workshops.

Benefits

We offer a competitive starting salary based on your experience, with clear opportunities for progression as you grow within the company.

Additionally, as part of our team, you’ll enjoy:

• A quarterly bonus scheme tied to your performance, where you could earn up to 50% of your salary.
• A structured career development framework, ensuring you have the support you need to excel.
• Enhanced maternity/paternity schemes.
• Regular company events and celebrations.
• 25 days of holiday (plus bank holidays), with an extra day for each full year of service.
• A monthly £60 allowance to spend on whatever you like—be it a gym membership, food, or personal hobbies.
• A fun, positive, and collaborative work environment in a rapidly growing company that’s making a real impact on the world.

Join us at First Mile and be part of a forward-thinking team in a sector that has never been more important.